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Maria Grazia Rubino

Born and raised in Southern Italy, I had the privilege to travel a lot, both in Italy and abroad. As a matter of fact, for me, travel is an all-consuming passion that started during my first trip in London. Since then, it grew more and more, especially when I had the chance to travel abroad by myself being lucky enough to meet people from all around the world. I thoroughly enjoyed tasting the local delicacies and getting to make new and fun experiences that I'd only previously dreamed of.

Of course, I want that travelers who visit my beloved country can make the same experiences and feel the same joy I felt. That is why, I enjoy planning a precise itinerary for them, so that they can live their best experience in the smoothest way possible.

How did you get involved in travel?

"I have always loved traveling and I started doing it since I was a teenager. I enjoyed the planning part and had a lot of fun organizing accurately the trip for myself and the people I traveled with, so that we could discover the hidden gems of each destination.
My love for traveling brought me to accept a job at the local InfoPoint, where I could help people exploring the beauty of my region, Calabria, and that was the perfect occasion to do what I loved the most: share the beauty of an amazing Italian region. After that, I started collaborating with Storywalking, an Italian tour operator that organizes FITs and small group tours throughout Italy. "

Please share a unique travel experience you will never forget.

"Without any doubt, my trip to Japan a life-changing experience for me!
I decided to travel completely on my own and went to Tokyo, where I met a lot of people of my age and lived this unique experience with them. Not only I visited Tokyo, but also Kyoto, Kamakura and other Japanese cities. Moreover, I had the chance to participate in different cultural activities.
I always felt like I was visiting a futuristic city, but the amazing thing is that as soon as I turned any corner, I would found myself in front a beautiful and ancient temple. I think this is one of the most peculiar trait of this country. "

Maria Grazia is part of the following groups: Italy Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Recent trip reviews for Maria Grazia

Fantastic Italy vacation!
Italy | May 11 - May 22, 2023

C
Christine A.
Burton, MI | Reviewed on May 30, 2023

Extremely satisfied with KimKim Travel for our trip to Italy. Maria Grazia was fantastic throughout the entire booking process. Before departing for our trip Maria had us download an app to keep all of our trip details, train tickets and tour vouchers readily accessible on our phones. The app also allowed us to message each other and our local travel representative, Jessica. Jessica always replied promptly to our questions and requests.

The hotels in Rome and Florence were well... read more

Extremely satisfied with KimKim Travel for our trip to Italy. Maria Grazia was fantastic throughout the entire booking process. Before departing for our trip Maria had us download an app to keep all of our trip details, train tickets and tour vouchers readily accessible on our phones. The app also allowed us to message each other and our local travel representative, Jessica. Jessica always replied promptly to our questions and requests.

The hotels in Rome and Florence were well located and although our Sorrento hotel was not walkable to the city center they did provide a shuttle. Our tours of the Vatican and the Colosseum in Rome were fabulous as was our Pompeii tour and e-bike trip through Tuscany.

We did experience a couple of rainy days in Sorrento which resulted in our boat excursion being cancelled. Our credit card was refunded for the cancelled tour within 48 hours.

I highly encourage you to use KimKim Travel for your next worry free vacation!

Local specialist: Maria Grazia Rubino

A trip of a lifetime
Italy | May 19 - May 27, 2023

Jessica
Jessica R.
Mount Pleasant, SC | Reviewed on May 29, 2023

We had the dreamiest trip planned for us across Italy. Everything exceeded out exceptions! Every tour and activity planned out was done with amazing companies and family owned operations. I could’ve never booked the same trip on my own. One of the days we messed up by thinking our tour for the colosseum started at a later time. Because of this we were fifteen mins later and the colosseum has a hard start time. We thought we missed it and there were no more tickets for the colosseum available... read more

We had the dreamiest trip planned for us across Italy. Everything exceeded out exceptions! Every tour and activity planned out was done with amazing companies and family owned operations. I could’ve never booked the same trip on my own. One of the days we messed up by thinking our tour for the colosseum started at a later time. Because of this we were fifteen mins later and the colosseum has a hard start time. We thought we missed it and there were no more tickets for the colosseum available for purchase but Jessica, Barbara, and Maria were able to still get us in with our tour we just joined a little late. We were over the moon and so grateful! I have never used a travel agent to help plan a trip but after this trip I’ll never do another trip without the help of KimKim.

Local specialist: Maria Grazia Rubino

Rome, Florence, and Amalfi coast
Italy | May 8 - May 18, 2023

Tracy
Tracy F.
Arvada, CO | Reviewed on May 28, 2023

The Boutique Hotel Galatea was fantastic! Everyone greeted us warmly and the accommodations were comfortable. Our waiter at the complimentary breakfast was most helpful with providing restaurant recommendations for the Florence segment of our trip. Veronik with the Vatican tour and Martina from the Travestere Food Tour were excellent guides and Michela from Michela Home Restaurant gave us the most memorable experience.
The highlight of Florence was most definitely the Tuscany Vespa Tour and... read more

The Boutique Hotel Galatea was fantastic! Everyone greeted us warmly and the accommodations were comfortable. Our waiter at the complimentary breakfast was most helpful with providing restaurant recommendations for the Florence segment of our trip. Veronik with the Vatican tour and Martina from the Travestere Food Tour were excellent guides and Michela from Michela Home Restaurant gave us the most memorable experience.
The highlight of Florence was most definitely the Tuscany Vespa Tour and the wine/olive oil tasting at Castello di Poppiano! Ben and Alessandro were wonderful guides and made the experience even more special.
Our private transfer driver from Salerno to Sorrento, Massimo, was so very generous and helpful. We made a special request to make a quick visit to the small town of Colliano before being taken to Sorrento. Massimo went above and beyond our expectations for that side jaunt.
Sorrento was breathtakingly beautiful! Unfortunately, bad weather prevented us from enjoying some of our activities. The full day driving along the Amafli coast was absolutely gorgeous, though not an experience I would recommend, due to the extreme traffic and lack of time that we were able to spend exploring each of the towns. However, our driver Angelo was wonderful and made the 9 hours more pleasant with his positive attitude and serenades.

Hotel Reviews
Boutique Hotel Galatea
Rome

The staff was soooo welcoming, friendly. and helpful. The breakfast was good and the personalized service was outstanding. The gentleman waiter from the morning breakfast service personally wrote down restaurant recommendations for us for the next city on our trip. The room was small but clean and comfortable. We would definitely stay there again.

Authenticity & Character
Location
Walkable
Staff
Cleanliness & Comfort
Dedo Boutique Hotel
Florence

Compared to our experience in Rome, the staff was not as friendly. We did have a couple of maintenance issues, which were resolved to our satisfaction. There was a lot of variety for breakfast.

Authenticity & Character
Location
Very near the Arno River and quite walkable.
Staff
Cleanliness & Comfort
Aquae Romanae Bed and Breakfast Sorrento
Sorrento

Although this was the largest of the rooms and the proprietor was extremely friendly and helpful, this was our least favorite accommodation. The facility is listed as a Bed and Breakfast, but they no longer provide breakfast since COVID. The bathroom was only separated from the bedroom by a floor to ceiling glass partition. A portion of the glass was frosted to provide some privacy, however, it was still rather uncomfortable.

Authenticity & Character
Location
Staff
Very helpful. Gave restaurant suggestions. Immediately came when we had a slight issue with the key at the gate.
Cleanliness & Comfort
The shower area was not as clean as other accommodations and the lack of private bathroom was noticeable.
Activity Reviews
Highlights of the Vatican & Sistine Chapel Tour
Rome

Veronika was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Ancient Rome Tour with Roman Forum & Palatine Hill
Rome

We don't recall our guide's name, but she was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Rome Food Tour
Rome

We had the guide all to ourselves!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Market Tour & Cooking lesson
Rome

Best day ever!

Quality of Experience
Food
Guides, Drivers and Staff
Michela was so wonderful! She made us feel like life-long friends.
Transport
Tuscany Vespa Tours
Florence

Best day in Florence!

Quality of Experience
Guides, Drivers and Staff
Ben and Alessandro were fantastic!
Transport
Uffizi and Accademia - Skip the line tickets
Florence

The Birth of Venus and David truly were magnificent! The skip the line tickets are essential.

Quality of Experience
Secrets Walks of Sorrento, Street food by Locals
Italy

Our guide, Hugo, was fantastic and very knowledgeable. We would have preferred that more of the street food we sampled was savory, and not all sweet.

Quality of Experience
Guides, Drivers and Staff
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast

This was our least favorite activity. The extreme traffic and lack of time we were able to spend exploring the towns of Positano, Amalfi, and Ravello detracted from the overall experience. Our driver, Angelo, made the experience much more pleasant.

Quality of Experience
Due to the traffic, one day just wasn't enough time to fully explore what each town had to offer. More than half of the day was spent in the car.
Guides, Drivers and Staff
Angelo was so genuinely nice and joyful. He made the ride through chaotic traffic as enjoyable as possible.
Transport
The car was clean and comfortable. Angelo takes pride in his work and it shows!
Local specialist: Maria Grazia Rubino

Everybody involved in this trip were excellen...
Italy | May 7 - May 19, 2023

K
Ken R.
San Clemente, CA | Reviewed on May 26, 2023

Everybody involved in this trip were excellent.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 29, 2023

Hi Ken, thank you for feedback!
It was a pleasure helping you planning your trip to Italy. Don't hesitate to reach out to us if you plan to visit my country again :)

Best regards,
Maria Grazia

Thank you KimKim!
Italy | May 11 - May 20, 2023

E
Elizabeth J.
Clemmons, NC | Reviewed on May 25, 2023

The KimKim Team was great to work with in planning our Athens/Rome/Florence vacation - our family of 4 was me and my husband and our 20 and 23 year old children. They booked some wonderful tours with experienced guides and all the hotels were centrally located so we walked to almost everything. It gave us great comfort knowing we could reach out to the KimKim team during our visit but everything went so smoothly we had no issues. We highly recommend this company for planning trips. Thank you!

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 25, 2023

Ciao Elizabeth, first of all I want to thank you for taking the time to leave a review about your travel experience using our services. We're very happy to know that you and your family enjoyed traveling with us us to Europe visiting two beautiful countries!
We truly appreciate your kind words and hope to help you planning your future trips to Italy or Greece :)

Best regards,

Maria Grazia

We had a great experience working with Maria....
Italy | May 11 - May 22, 2023

C
Catherine H.
Houston, TX | Reviewed on May 24, 2023

We had a great experience working with Maria. Our trip was amazing!! This was our first time overseas and Maria and her team made the trip easy and seamless. They scheduled all our private transfers, train tickets, hotels and tours. We added some additional private transfers while in Italy and had no problem getting in touch with their local contact. I'd highly recommend Maria and will use KimKim again for any other trips we take. read more

We had a great experience working with Maria. Our trip was amazing!! This was our first time overseas and Maria and her team made the trip easy and seamless. They scheduled all our private transfers, train tickets, hotels and tours. We added some additional private transfers while in Italy and had no problem getting in touch with their local contact. I'd highly recommend Maria and will use KimKim again for any other trips we take.

Hotel Reviews
Kraft Hotel Florence
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Aminta
Sorrento

Great hotel with friendly and helpful staff!

Authenticity & Character
Location
Cleanliness & Comfort
The Independent Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Top Tuscan E-Bike Tour
Italy

This was the favorite part of our trip. Our guide was very knowledgeable of the local area. He answered all our questions about the region and made the trip fun. HIGHLY recommend this tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Early Morning Vatican Tour
Rome

Amazing tour! Our guide was very informative on all areas of the Vatican. Can't imagine visiting the Vatican on our own. We would have missed so much of the history.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 26, 2023

Dear Catherine, thank you so much for this wonderful review! It has been great planning your trip to Italy and we're very happy to know that everything went smooth and you had a lot of fun while visiting Italy with our local guides.
If you ever decide to come to Italy again and need some help, we'll be glad to help you planning your second trip to our beautiful country :)

I wish you all the best,
Maria Grazia

Our experience with Maria and her team was great!!
Italy | May 11 - May 22, 2023

A
Ann f.
State College, PA | Reviewed on May 23, 2023

Our experience with Maria and her team was great! It was our first trip to Europe and not sure what to expect. Maria took care of every detail of our trip so that we could relax and explore Italy.
We were able to ask questions at any time while we on our trip & the response time was quick from Maria and Jessica.
We would highly recommend using Maria to help plan your trip to Italy!

read more

Our experience with Maria and her team was great! It was our first trip to Europe and not sure what to expect. Maria took care of every detail of our trip so that we could relax and explore Italy.
We were able to ask questions at any time while we on our trip & the response time was quick from Maria and Jessica.
We would highly recommend using Maria to help plan your trip to Italy!

Activity Reviews
The Top Tuscan E-Bike Tour
Italy

Loved this private tour of the country side and winery!

Quality of Experience
Food
Guides, Drivers and Staff
Steph was our guide and she was amazing!
Transport
Colosseum Tour with Underground, Arena & Gladiator Gate with Roman Forum
Rome

Our guide, Julia, was amazing! So friendly and knowledgeable. Very impressive and highly recommend her!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 24, 2023

Dear Ann, thank you for leaving such a wonderful review! It was great working with all of you and planning your trip to my Bel Paese, and it's even better to know that you enjoyed your days here. I hope you'll come back soon to explore more :)

Best regards,
Maria Grazia

Ken and Diane Hood 5/4-5/19/2023
Italy | May 5 - May 19, 2023

K
Ken H.
Arden-Arcade, CA | Reviewed on May 22, 2023

The trip was wonderful. Rome was crowded and crazy, I’d been there before, but a magnificent city with unmatched history and energy. The colosseum tour with Marta was excellent, with a chance to see the underground that wasn’t available last time I was there. The architecture and engineering that took place 2000 years ago is mind boggling. The hotel was good, full of travelers. Transportation to and from the airport was perfect, both drivers arriving early.
The driver, Fabio, who took us... read more

The trip was wonderful. Rome was crowded and crazy, I’d been there before, but a magnificent city with unmatched history and energy. The colosseum tour with Marta was excellent, with a chance to see the underground that wasn’t available last time I was there. The architecture and engineering that took place 2000 years ago is mind boggling. The hotel was good, full of travelers. Transportation to and from the airport was perfect, both drivers arriving early.
The driver, Fabio, who took us from Rome to Sorrento was wonderful. Very friendly, knowledgeable, speaking excellent English, he was a tour guide as well as a driver. The stop at Pompei was amazing. The tour guide Yulia was excellent, so intelligent and articulate. The hotel in Sorrento was beautiful, on a cliff overlooking the sea. The room was spacious and pleasant, although a bit cave-like with no outside light. One of the desk clerks was very helpful in setting up my Google Maps app. Our Amalfi coast driver, Angelo, was friendly and entertaining, and a veteran at the challenging coastal drive. The day was beautiful despite rain and fog.
A good driver (name unremembered) got us to the Naples airport for the car rental. The car rental was perhaps the most difficult and stressful part of the trip. Very busy and rushed. I upgraded because that was the only option to get navigation, and a very helpful lot attendant got the car computer to work in English. The car was new and beautiful, a Lynk and Co. model, but the electronics were overwhelming and the scant manual was in Italian. We were able to utilize the navigation but couldn’t figure out most other functions. Nonetheless it was a beautiful car and the actual driving was fine. Returning the car at the Termini train station in Rome was very stressful. The station is a frantic and extremely busy place, and there are no signs directing you to the car rental return. A helpful maintenance worker told us how to get to the return lot, or we may still be there driving around. The check out man spoke very little English, and I signed a lot of papers with no idea what I was signing. I received an invoice several days later and I have no idea how much was prepaid or how much I actually am paying for the rental, including a damage surcharge for unknown reasons. I’ve rented cars many times, and its a stressful process, even in your native language, and the rental car industry is well known for mysterious charges. I’m not asking for anything to be done, but just letting you know that the whole process was stressful.
Matera was a surprise and an amazing place. Alina was a wonderful guide, the city was breathtaking, and the experience there was definitely a highlight of the trip. The hotel was very nice and the proprietors were friendly and helpful.
Bari went well. Our guide Giorgio was fantastic, and gave us a very personal and enjoyable tour of the old town. The hotel was central and worked out fine.
Lecce was enjoyable. We had a lot of trouble parking and finding our B&B in the very confusing maze of streets in the old town. There was no one there to greet us when we finally found the place, but was able to call and talk with someone who informed us about parking and actually getting into the room. The door code didn’t work but someone eventually came to let us in. The accomodation was very nice, but we missed the availability of a proprietor who could provide advice and direction. We did a walking tour through the tourist office with a very good guide, and took the narrated tram ride that was informative. The orecchiette class was wonderful, entertaining, interesting, and fun. The owner of Strada del Vino was very supportive and friendly.
The trip was a resounding success, and KimKim’s services were absolutely what we needed. Setting up accommodations and guided events, prepaying, and developing an excellent itinerary made it easy for us to relax and enjoy beautiful Italy.
The app made it easy to know what we were doing and going, and we consulted it dozens of times through the trip. Having you and Jessica available and checking in with us was helpful and reassuring.
A couple of suggestions (not complaints): It would be helpful if parking information was included in the hotel descriptions in the app. Not knowing about parking when coming into busy cities, sometimes
with narrow, winding streets is stressful.
In terms of itinerary, going first to Lecce and ending in Bari would reduce the long drive back to Rome by nearly 2 hours.

Thank you again for your hard work and genuine concern. I won’t hesitate to recommend your services to others.

Grazie Mille

Arrivederci,

Ken and Diane

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 24, 2023

Dear Ken and Diane, thank you so much for this accurate review!
We're so happy to read that you enjoyed our beautiful country :) It's been a pleasure helping you planning your trip. We look forward to helping you explore other parts of Italy in the future!

I wish you both all the best.

Ciao from Southern Italy,
Maria Grazia

Excellent organization and help throughout my...
Italy | Apr 24 - May 5, 2023

SHIVI
SHIVI S.
Mineola, NY | Reviewed on May 12, 2023

Excellent organization and help throughout my stay in Tuscany and Amalfi coast. The quoted price was well worth it and my trip was not rushed or too slow, just right. Jessica was available 24/7 for any concerns or questions.
I’ll be in touch again for another trip to cover Southern Italy.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 12, 2023

Dear Shivi,
thank you so much for leaving such a great review!
We're happy to know that you had fun during your trip and enjoyed our beautiful country. It's been a pleasure helping you plan your travel and assisting you here in Italy.
We look forward to hearing from you very soon then! :)

Best regards,
Maria Grazia

I don't plan on using a travel company again.
Italy | Apr 28 - May 7, 2023

Jen
Jen R.
San Diego, CA | Reviewed on May 10, 2023

I would have chosen a different hotel in Amalfi. The beds were uncomfortable and the room was warm at night. It was not comfortable to sleep there.

I was unhappy with the customer service with the vespa tour company. The tour started late, the restaurant we went to at the end of the tour was not very good. I would have preferred to pick a restaurant in Sorrento.

The tour guide, Leonardo, cut our tour short at the Vatican. He thought it was 3 hours when it was 4 hours. I would have preferred... read more

I would have chosen a different hotel in Amalfi. The beds were uncomfortable and the room was warm at night. It was not comfortable to sleep there.

I was unhappy with the customer service with the vespa tour company. The tour started late, the restaurant we went to at the end of the tour was not very good. I would have preferred to pick a restaurant in Sorrento.

The tour guide, Leonardo, cut our tour short at the Vatican. He thought it was 3 hours when it was 4 hours. I would have preferred to stay in the Vatican longer because it was rushed.

This was my first trip using a travel company. I've traveled to Europe before and planned everything myself. I don't plan on using a travel company again.

I do appreciate that when we had issues during the trip, Jessica was helpful to get things fixed. However, I think these issues would not have happened if I had planned everything on my own.

Hotel Reviews
Hotel La Bussola
Amalfi

Uncomfortable beds and the temperature in the rooms are warm at night. I would not stay here again. The location was gorgeous and the breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Get better mattresses
Hotel Carnival Palace
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bettoja Hotel Mediterraneo
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Walking Tour with St. Marks Basilica Access
Italy

Nico was a great tour guide. He took great pictures and gave us a lot of cool info about Venice.

Quality of Experience
Guides, Drivers and Staff
Transport
Vespa tour along Sorrento Coast and Positano
Amalfi Coast
Quality of Experience
Food
Pick a restaurant in Sorrento or let us choose a restaurant instead.
Guides, Drivers and Staff
Transport
Private Capri Boat Tour and Blue Grotto by Sorrento
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit to the Colosseum, Roman Forum & Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour and Saint Peter's Basilica
Rome

I would have loved to spend more time at the Vatican...our tour was cut short because the tour guide mistakenly thought it was 3 hours instead of 4 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 12, 2023

Dear Jennifer,
Thank you for taking the time to leave us a review.
However, your feedback leaves us a little confused considering that, a few days ago, you left a 5-star review.

As for the hotel in Amalfi, we didn’t know anything about your room being too warm or about the mattress, but you could have informed the hotel staff, or even better, my colleague at the Customer Care. As you experienced, she responded promptly to any requests or situations where her help has been necessary.

The... read more

Dear Jennifer,
Thank you for taking the time to leave us a review.
However, your feedback leaves us a little confused considering that, a few days ago, you left a 5-star review.

As for the hotel in Amalfi, we didn’t know anything about your room being too warm or about the mattress, but you could have informed the hotel staff, or even better, my colleague at the Customer Care. As you experienced, she responded promptly to any requests or situations where her help has been necessary.

The Vespa tour started late because of the rain, as you already know, so it was postponed due to circumstances beyond our control.

Your Vatican Tour did last 4 hours. Your guide Leonardo provided a longer tour that took you even to Piazza Navona.

However, we’re glad to know that you appreciate the help of our colleague Jessica, who did her best to fix things promptly!

I wish you all the best,
Maria Grazia

Beautiful Italy - Rome, Florence and Venice...April 2023.
Italy | Apr 23 - May 1, 2023

S
sharon K.
Charlotte, NC | Reviewed on May 08, 2023

My husband and I visited Rome, Florence and Venice on our most recent trip to Italy.....
Rome - we had an amazing guide, Laura, who was with us for three days and was incredibly knowledgeable re the sites as well as very personable. We so appreciated her pacing of the tour each day and her personal recommendations for coffee and lunch. Having been to Rome several times, I appreciated that we were learning new information re the city and history. She is outstanding and highly recommend. All... read more

My husband and I visited Rome, Florence and Venice on our most recent trip to Italy.....
Rome - we had an amazing guide, Laura, who was with us for three days and was incredibly knowledgeable re the sites as well as very personable. We so appreciated her pacing of the tour each day and her personal recommendations for coffee and lunch. Having been to Rome several times, I appreciated that we were learning new information re the city and history. She is outstanding and highly recommend. All the transportation from hotel to train worked seamlessly!

Florence - we joined a small group tour for 3 different tours while we were here. We weren't happy with the first two tours - historical walking tour of city, David tour due to them being not as substantive in terms of history and information sharing and not as well as organized as other small group tours we have been on. Waiting for tickets, request to be at tour starting point 30 minutes pre tour etc. The last tour we took while in Florence was to Siena, San Giamagno and a winery tour. Very nice tour guide here with our small group, very knowledgeable and shared wonderful information. The winery and dinner was disappointing. Having been on a wine and food tour of Tuscany where we visited several wineries and had lunch/dinner I was expecting something like that. We had no tasting led by winery staff, no tour led by winery staff and had a basic dinner. Our tour guide showed us the cellar and poured the wines. Not the typical 'winery' experience. We were given the choice to only order the 3 wines we sampled and didn't have the option to try or order the other offerings of the winery. I also wish that the Uffizi gallery had been suggested to us and a ticket for the Duomo tour.
Venice - We had an amazing time here and really enjoyed the visit. Transportation to and from/hotel by private water taxi was perfect. The tour guide was extremely knowledgeable as well. Unfortunately, we had tickets to visit St. Mark's but were unable to use due to the Church closing that day. Although unanticipated and not the tour company's fault, it would have been nice if kimkim had arranged a refund or an extra to make up for that inconvenience. We were able to attend Mass the next day but definitely missed out on the guided visit by an expert. Excellent transportation back to airport via private water taxi.
All in all, the trip was beautifully arranged with train tickets, transportation and tours. We did believe our guides in Rome and Venice were top notch and Florence was lacking. Great service though through Kimkim and would recommend to use!

Activity Reviews
Rome Walking tour: Squares & Historic center
Rome
Quality of Experience
Guides, Drivers and Staff
Guided Visit to the Colosseum, Roman Forum & Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Vatican & Sistine Chapel Tour and Saint Peter's Basilica
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour of Florence: discover the city & visit the Accademia
Florence
Quality of Experience
tour guide wasn't as knowledgeable and it tour felt disjointed. Couldn't really go into any church etc. Bathroom break in middle of tour that took at least 15 minutes and it was only a 2 hr tour.
Guides, Drivers and Staff
Tuscany day trip: Siena & San Gimignano (Regular Tour)
Florence

Dinner/Winery tour was not as expected. Guide had to show us cellar, property and pour wine at dinner. We could only buy wine we tasted (3 varieties) and nothing else was offered. Dinner was basic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Venice Walking Tour with St. Marks Basilica Access
Italy

Even though St. Mark's closes due to Church activities and not Kim Kim fault, the tour co should offer something to compensate the traveler for having paid for tickets that weren't able to be used.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 11, 2023

Dear Sharon,
Thank your for leaving your feedback about your experience with us!
We’re happy to read that you had an amazing time visiting Italy with us and our expert local guides.
During your trip you pointed out that you weren’t satisfied with the tour in Florence and at the Accademia Gallery, and we immediately tried to understand the reason behind your discontent.
As I explained, there is a slight difference between a private tour and a shared one. When you're part of a group the... read more

Dear Sharon,
Thank your for leaving your feedback about your experience with us!
We’re happy to read that you had an amazing time visiting Italy with us and our expert local guides.
During your trip you pointed out that you weren’t satisfied with the tour in Florence and at the Accademia Gallery, and we immediately tried to understand the reason behind your discontent.
As I explained, there is a slight difference between a private tour and a shared one. When you're part of a group the experience is totally different but, of course, not necessarily a negative one.
Considering that in Rome you've had our guide Laura who led you around the city and explained everything to just the two of you, you perceived the experience as different from the shared experiences in Florence.
We’ll be happy to work again with you in the future!

Wish you all the best :)
Maria Grazia

In general, the service provided by KimKim was a 3/5 for me.
Italy | Apr 24 - Apr 30, 2023

Simone
Simone W.
Phoenix, AZ | Reviewed on May 07, 2023

In general, the service provided by KimKim was okay, but there were a couple of things that could've been optimized. 1. We were never provided an itemized breakdown of trip costs. Having worked with other trip planners in the past, this was odd to me and made me feel like there was a lack of transparency. When asked, I was told that's just not what they do, but why can't I know exactly where my money is going? 2. We were a group of 5 grown women traveling together and it was only after I... read more

In general, the service provided by KimKim was okay, but there were a couple of things that could've been optimized. 1. We were never provided an itemized breakdown of trip costs. Having worked with other trip planners in the past, this was odd to me and made me feel like there was a lack of transparency. When asked, I was told that's just not what they do, but why can't I know exactly where my money is going? 2. We were a group of 5 grown women traveling together and it was only after I looked at the itinerary in detail I learned that one of our hotel stays had 3 people in one room together and 2 women sharing a bed. This was not an acceptable arrangement and was not called out initially. We ended up changing to have 3 rooms but I think this should've been called out ahead of time. 3. While we were actually on the trip, there was a mixup where the on call planner thought we were staying in a completely different villa and sent our driver to the wrong place. I don't know how that happens and it did put us to a late start for our tour that day. The next day, I had to remind her again that the meeting point suggested was no where near our villa before she made the change.

Hotel Reviews
Luxury Villa in Sorrento
Sorrento

Loved this villa, it was well appointed and had a good location. We liked that each room has its own bathroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Five Rooms Napoli
Naples

The location of this hotel was good, but it was very bare bones and felt more like a hostel. Beds were not comfortable and breakfast was not very good.

Location
Activity Reviews
Exclusive Capri Boat Tour and Blue Grotto by Sorrento (up to 8 participants)
Italy

Great activity and great boat guides

Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast

Great activity and driver. Ciro was great and we loved his karaoke machine. We also likes the Lemon Experience for lunch.

Quality of Experience
Guides, Drivers and Staff
Transport
Naples Pizza Tour
Naples

We liked the places we stopped on this tour and the food but we didn't think our guide was supposed to just leave us before we finished dinner.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 11, 2023

Dear Simone,
Thank you for your feedback about your experience with us!
Each trip is sold as a package price that includes your activities, public and private transportation, and hotels, as well as our 24h assistance during your travel.
We promptly solved any issues and, fortunately, the departure for your tour was delayed of just a few minutes.
It’s been a pleasure helping you plan your trip and assisting you and your friends during your travel!

I wish you the best to all of you :)
Maria Grazia

Use Maria!
Italy | Apr 24 - Apr 30, 2023

Halima
Halima N.
Union City, NJ | Reviewed on May 07, 2023

Maria was fantastic! She was patient and accommodating as we fine tuned the details of our trip to pure perfection! Everything was luxurious just like we wanted! No detail
Was missed. Highly recommend read more

Maria was fantastic! She was patient and accommodating as we fine tuned the details of our trip to pure perfection! Everything was luxurious just like we wanted! No detail
Was missed. Highly recommend

Activity Reviews
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast
Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour and Blue Grotto by Sorrento (up to 8 participants)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on May 11, 2023

Dear Halima,
thank you so much for your feedback! It's very important to us to know your opinion about our services, and we're glad to know that the planning of your trip and the trip itself have met your expectations.
It's been great talking to you through the phone and working with you.
We do hope to plan your future trips to Italy if you want to visit it again!
Have a great day :)
Maria Grazia

Great help putting our trip together. We had ...
Italy | Apr 8 - Apr 15, 2023

Kristen
Kristen K.
Wasilla, AK | Reviewed on Apr 22, 2023

Great help putting our trip together. We had some requests like bird watching and cheese making and Maria set it all up. Everything was seamless, which meant more time to enjoy the trip.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Apr 24, 2023

Hi Kristen, thank you for leaving such a great review!
For me and my team has been a pleasure to help you planning your trip to Italy, and we're glad that everything went as planned.
I hope to work again with you in the future if you plan to visit my beautiful country again :)
I wish you all the best!
Maria Grazia

All the tour guides were great! Everything w...
Italy | Apr 8 - Apr 15, 2023

C
Cheryl T.
Trumbull, CT | Reviewed on Apr 16, 2023

All the tour guides were great!
Everything went smooth.
Enjoyed it all!

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Apr 17, 2023

Hi Cheryl,
Thank you so much for taking the time to leave a review about your trip to Italy and our services.

We're glad that everything went smooth and all of you enjoyed Italy!

Maria Grazia
Storywalking

Jessica our contact person in Italy is the b...
Italy | Mar 24 - Apr 2, 2023

Gemma
Gemma C.
Chicago, IL | Reviewed on Apr 12, 2023

Jessica our contact person in Italy is the best, amazing and awesome. She really did take care of us. Always available whenever we need her
She did go above and beyond the call of duty.
The situation we had in Rome she handled it really well.
Ciiro our tour guide in Amalfi is awesome. He entertained us really well.
Overall we had a great time read more

Jessica our contact person in Italy is the best, amazing and awesome. She really did take care of us. Always available whenever we need her
She did go above and beyond the call of duty.
The situation we had in Rome she handled it really well.
Ciiro our tour guide in Amalfi is awesome. He entertained us really well.
Overall we had a great time

Hotel Reviews
Hotel Giorgione
Venice

Nice hotel, friendly staff

Authenticity & Character
Location
Close to city center
Staff
Friendly
Cleanliness & Comfort
Kraft Hotel Florence
Florence

The rooftop , the breakfast , the restaurant are really good.

Authenticity & Character
Location
Wish it’s closer to the city center
Staff
Willingness to help and answer all our question
Cleanliness & Comfort
The room and bathroom
Boutique Hotel Galatea
Rome

Very poor. The hotel has a stinking smell. When we complained about they gave us incense but it didn’t help with the smell. It’s smells moldy and sewer. When we came back the room is open and there is a big blue bucket in the middle of the room . The smell stays in our luggage

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Kalea
Sorrento

The hotel is really cute. The decor, the staff are Awesome. Maria the best cook. Kitchen is really clean.

Authenticity & Character
The color Coordination
Location
Close to city center
Staff
Maria
Cleanliness & Comfort
Overall
Hotel Quirinale
Rome

Great service. Upgraded one Of our room after having a bad experience in the previous hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Griffe
Rome

Great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Walking Tour with St. Marks Basilica Access
Italy

Our tour guide is the best. She really knows the history. We enjoyed every minute of it

Quality of Experience
Guides, Drivers and Staff
Venice Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum tickets
Rome

The tickets doesn’t include the Sistine chapel and the St Peter’s basilica , which I think is very important to explore. We don’t have a tour guide inside the museum. So we are lost most of the time.

Quality of Experience
Half Day Tour from Florence to Pisa - including the Leaning Tower
Florence

The group tour was organized and our tour guide is amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast

Ciro , the singing tour guide, driver is the best. He entertained us with his Nm singing voice. He recommended the best restaurant for Lunch.

Quality of Experience
Guides, Drivers and Staff
Ciro is awesome
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Apr 18, 2023

Hi Gemma,
Thank you for taking the time to leave a detailed review about your travel experience with us.
We're glad to know that you were satisfied with our service. We put customer experience and satisfaction as our priority!
I'm sorry that you didn't visit the Sistine Chapel and St. Peter's Basilica, but I kindly inform you that the Vatican Museums tickets always include a visit to both sites.
I wish all the best to you and your sisters :)
Warm regards,
Maria Grazia

Review of Four days in Naples Feb 6 - Feb 9, ...
Italy | Feb 6 - Feb 9, 2023

L
Linda L.
Tinton Falls, NJ | Reviewed on Feb 28, 2023

Review of Four days in Naples Feb 6 - Feb 9, 2023

Feb 6, 2023: Arrival at our hotel Rinucci Relais
Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport.

At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then
our host explained the breakfast service and showed us around our room.
Our accomodations were much more than the average... read more

Review of Four days in Naples Feb 6 - Feb 9, 2023

Feb 6, 2023: Arrival at our hotel Rinucci Relais
Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport.

At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then
our host explained the breakfast service and showed us around our room.
Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler.
On host also helped us to book restaurants and her suggestions were excellent.
Our breakfasts were spectacular, well prepared, generous, and delicious.
We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again.

Naples and Pompeii 7 February

Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city.
In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed.

Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day.

8 February: Tour of the Amalfi Coast with Ciro
Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast.
We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast.
9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Hotel Review
Rinuccini Relais
Naples

Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Authenticity & Character
Location
Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home. Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.
Activity Reviews
Positano, Amalfi and Ravello from Naples - Private Driver
Naples

Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Quality of Experience
Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.
Guides, Drivers and Staff
Transport
Guided Tour of Naples and Excursion to Pompeii
Naples

Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.

Quality of Experience
Review of Four days in Naples Feb 6 - Feb 9, 2023 Feb 6, 2023: Arrival at our hotel Rinucci Relais Our driver at the Naples Airport was on time and patiently waited for us to do the paperwork for my husband’s lost suitcase that had been left behind at Rome airport. At the Rinucci Relais, we were warmly greeted and offered typical Naeopolitian pastries; then our host explained the breakfast service and showed us around our room. Our accomodations were much more than the average hotel suite. Our “apartment” was spacious with a sitting area and and table and chairs if we wished to breakfast in our room. The bathroom and shower were spacious and modern. There was also a kitchen with a small stove and boiler. On host also helped us to book restaurants and her suggestions were excellent. Our breakfasts were spectacular, well prepared, generous, and delicious. We were very pleased with our stay at the Rinucci Relai and would definately book the Rinucci Relais if we were to visit Naples again. Naples and Pompeii 7 February Our guide, Iulia, arrived at the appointed at our hotel and we discussed our plans for the day. We drove to the center of “Old town Naples” and Iulia explained the important architectural elemtent of the streets and important churches, monumnets, Roman ruins, ancient structures. To help us to get a sense of the city, Iulia recounted many myths and stories about what we were seeing. We stopped for coffee and delicious Nepolitian pastries. We enjoyed wandering the crazy streets of Naples and learning about the culinary delights of the city. In the afternoon we drove to Pompeii. As we walked through the small museum and the ruins of the site, Iulia’s explanations, historical details, and humorous stories about Pompeii were detailed, interesting and engaging. I especially appreciated learning about the frescos/wall painting in the various structures that we viewed. Iulia was an excellent guide; she made our visit to Pompeii a fun learning experience. Her sense of humor and extensive knowledge made for an excellent day. 8 February: Tour of the Amalfi Coast with Ciro Our driver, Ciro, met us at the appointed time to begin our exploration of the Amalfi coast. We discussed our itinerary for the day. Since our visit was in winter and many places on the Amalfi coast would be closed, Ciro suggested that we make adapt our original plan. We very much appreciated this. Our Naples guide had also made us aware of quietness of the coast during the winter season. The coast scenery was beautiful. As Ciro drove along the coast, he added details about the coast and Naples. His commentary was interesting, informed, and added to the landscape that we were viewing. We stopped in Amalfi for an hour to wanders, and of course, indulge in coffee and Neopoltian pastries. We also made several view-point stops. Our route took us to Sorrento where we originally planeed to stop for lunch. After realizing that the best restaurants would be closed, Ciro suggested that on our return that we could stop in the shadow of Vesuius at a winery for a wine tasting of local wines and lunch. We liked this suggestion and enjoyed the wine tasing and a delicious lunch. On our return to our hotel in Naples, we stopped for a coffee. This was the perfect end to a wonderful day. Ciro was an excellent driver and provided us with a lovely tour of the coast. 9 February: Our driver picked us up at Rinucci Relais and drove us to the airport for our flight home.
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Mar 04, 2023

Dear Linda, thank you so much for sharing your detailed review!

We are very happy to know that everything went as smooth as planned and you enjoyed traveling with us.

I wish you and your husband all the best!

We had a wonderful, memorable trip to Sicily
Italy | Jan 23 - Feb 3, 2023

James
James R.
Hendersonville, NC | Reviewed on Feb 11, 2023

All of our guides were wonderful. We were impressed with how knowledgeable all the guides were. Marilu told us so much about the history of Sicily and took us on an interesting and varied walk around the old town of Palermo. And then met us again the next day to explain the incredible cathedral of Montreale. Claudio took us through the Valley of the Temples and explained each temple and the history of the Greeks and Romans in Agrigento. In Catania, Margherita was delayed due to unforeseen... read more

All of our guides were wonderful. We were impressed with how knowledgeable all the guides were. Marilu told us so much about the history of Sicily and took us on an interesting and varied walk around the old town of Palermo. And then met us again the next day to explain the incredible cathedral of Montreale. Claudio took us through the Valley of the Temples and explained each temple and the history of the Greeks and Romans in Agrigento. In Catania, Margherita was delayed due to unforeseen traffic conditions so she sent her friend, Angela to meet us at our hotel at the specified time. Angela was great. She took us to the Bellini Gardens and told us about their history. Then we met up with Margherita who condensed a lot of history into the next 3 hours while walking around Catania. We saw cathedrals, gardens, the market, streets of the old town and even stopped for coffee at a historic coffee shop.

All of our drivers showed up when they were expected and got us to the next location on time. Each of them made sure we met up with our host contact or the hotel where we were staying.

Our tour of the Amalfi coast with Antonio was amazing. He stopped several times for us to get pictures and took some of us as well. Lunch at Le Bonta del Capo was amazing! Picking lemons with the chef, making the limoncello, the wonderful meal and the limoncello at the end were among the most memorable experiences of our travels.

We couldn't have asked for more.

Hotel Review
Hedoné Design Experience B&B
Agrigento

Barbara met us on the street and directed us to the B&B which was hard to find. She gave us information about the town and offered to drive us to the Valley of the Temples the next morning for our early tour. She served us breakfast each morning with wonderful Italian pastries, jams, and spreads. She was more than gracious. The room had a view of the valley of the temples below and the sea in the distance. We would have enjoyed the balcony if it had been warmer, but we chose to travel in the winter.

Authenticity & Character
I don't know how to answer this question.
Location
Staff
Barbara was absolutely wonderful.
Cleanliness & Comfort
Air from the heater blew directly on the bed when it was on. I solved this problem by hanging the decorative bed cover over the top bar above the bed. I would have appreciated a light blanket as the duvet is too much for me. I have this problem in all hotels that use duvets.
Activity Reviews
Walking tour of Palermo
Palermo
Valley of the Temples Tour
Agrigento
Catania Tour - City Highlights Walk
Catania
Catania: Food & Folklore
Catania
Full Day Tour Amalfi Coast: Positano, Amalfi and Ravello
Amalfi Coast
Limoncello Tour & Tasting
Amalfi Coast
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Feb 13, 2023

Dear James,
Thank you so much for taking the time to write this detailed review!
We put customer experience and satisfaction as our priority, and we're thrilled to know that everything went great and you enjoyed all the tours we planned for you and your wife.

I wish you and Cecelia all the best :)
Ciao!

A well planned and thoroughly enjoyable trip to Italy
Italy | Oct 17 - Oct 25, 2022

A
Andrea C.
Boston, MA | Reviewed on Jan 13, 2023

This review is long overdue for our 10 day trip to Italy in October 2022. We had never used kimkim before, nor do we typically use travel agents , but we decided to give it a try and we are so glad we did! Our trip covered Tuscany and Cinque Terre, and we flew in and out of Rome. Maria Grazia was a delight to work with. She came up with an organized itinerary, and was receptive and accommodating to my modifications. She revised it three times, and we also had a zoom call during the planning... read more

This review is long overdue for our 10 day trip to Italy in October 2022. We had never used kimkim before, nor do we typically use travel agents , but we decided to give it a try and we are so glad we did! Our trip covered Tuscany and Cinque Terre, and we flew in and out of Rome. Maria Grazia was a delight to work with. She came up with an organized itinerary, and was receptive and accommodating to my modifications. She revised it three times, and we also had a zoom call during the planning process. The hotels she chose were perfect - very boutique like, but not budget breaking. We stayed in hotels in Siena, San Gimignano, Monterosso and Rome. And the transportation from place to place was seamless - we had drivers, we rented a car for a portion, and we took the trains. Everything went smoothly. One of the highlights she organized for us was a private walking food tour of Siena and that was a treat. Our tour guide Anna was knowledgeable, fun and knew the authentic places to go. It was a well spent four hours.

I highly recommend kimkim, and in fact, we are working with them again for a trip to Croatia and I have referred the company to many friends.

Activity Review
“Taste Siena” Food Tour
Siena

Our guide Anna was just delightful. It was a relaxing and fun four hours. She really knows Siena and also had lots of recommendations for other places to take a day trip to in the area as well as shopping and restaurant tips. Her English was excellent and we just thoroughly enjoyed her knowledge of the city, its history and its food.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Jan 13, 2023

Dear Andrea,
We always enjoy hearing what our customers have to say and I'd like to thank you for your kind words. We really appreciate you taking the time out to share your experience with us.

We work hard to meet expectations like yours, and we’re happy to know that we hit the mark!

I wish you and your family all the best.

Warm regards,

Maria Grazia

Trip to Italy
Italy | Oct 21 - Oct 29, 2022

Matt
Matt Y.
New Brighton, MN | Reviewed on Oct 30, 2022

Maria was awesome in planning everything prior to our trip, and Jessica was an awesome resource when we were there to help us set up an additional private transfer.

The private transfers were really nice to have, so that was a great recommendation from Maria!

The only issue we had during the trip was that the private transfer picking us up from our wine tour/cooking class arrived at 1:30, but the tour wasn't yet complete. We had just sat down to sample to wine and the food and... read more

Maria was awesome in planning everything prior to our trip, and Jessica was an awesome resource when we were there to help us set up an additional private transfer.

The private transfers were really nice to have, so that was a great recommendation from Maria!

The only issue we had during the trip was that the private transfer picking us up from our wine tour/cooking class arrived at 1:30, but the tour wasn't yet complete. We had just sat down to sample to wine and the food and unfortunately had to leave before trying any because our ride had already arrived. One recommendation for the future would be to plan for that private transfer to arrive about an hour later for bookings at this tour.

Other than that everything was great! We loved the four cities we visited and will definitely be recommending kimkim's services to friend and family.

Thank you!

Activity Reviews
Cooking class and wine tasting at Castle
Italy

The instructor was awesome and the tour was very interesting. Only comment would be to be sure the private transfer shows up about an hour later, as we were unable to stay for the sampling of the wine and food we had made.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour by Positano
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 31, 2022

Dear Matt,
First I'd like to thank you for sharing your experience with us. We'll treasure your feedback and advice, so we can do better next time. Since we aim to provide the highest standards, we feel sorry that you had to leave your wine/cooking experience early.
Thank you for letting us know about this issue you had and we sincerely apologize.

I'm happy to know that Jessica and I were able to help you planning your trip in Italy! I hope to work with you again in the future.

I wish you and Anna the best! :)