Kimkim Trip Reviews for Italy
Fantastic Italy vacation!
Italy
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May 11 - May 22, 2023
Extremely satisfied with KimKim Travel for our trip to Italy. Maria Grazia was fantastic throughout the entire booking process. Before departing for our trip Maria had us download an app to keep all of our trip details, train tickets and tour vouchers readily accessible on our phones. The app also allowed us to message each other and our local travel representative, Jessica. Jessica always replied promptly to our questions and requests.
The hotels in Rome and Florence were well... read more
10 out of 10 stars ⭐️
Italy
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May 12 - May 21, 2023
This was our first trip to Europe and we sought out a travel organizer to help us stay organized and lean on a local expert for recommendations on what to see and do. This was an excellent service experience which we would definitely do again and recommend to friends! read more
Dear Megan,
I don't know how to thank you about your beautiful words! The whole team is more than happy that you left the beautiful Mediterraena countries of Italy and Greece with the best experience and the best memories. I hope that our services and the whole trip made a unique experience for both you. I hope to work again in the future and plan a new incredible adventure either in Italy or Greece.
I wish you all the best!
Best regards,
Harris
A trip of a lifetime
Italy
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May 19 - May 27, 2023
We had the dreamiest trip planned for us across Italy. Everything exceeded out exceptions! Every tour and activity planned out was done with amazing companies and family owned operations. I could’ve never booked the same trip on my own. One of the days we messed up by thinking our tour for the colosseum started at a later time. Because of this we were fifteen mins later and the colosseum has a hard start time. We thought we missed it and there were no more tickets for the colosseum available... read more
Kim Kim and Fabio are the best..
Italy
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May 24 - May 28, 2023
Fabio was fantastic at helping us plan and execute a first-time, 5-day trip through Italy. He listened to our wants and needs, he paid attention to details, and was terrific about follow-up and answering questions from beginning to end. The selection of sites, hotels and guides were great, he was very attentive and available, and it was easy to communicate with him in English by email, text, and phone. Finally, he handled a worrying parent skillfully and professionally. We will call on Fabio again next year!
Hi Ellen,
Thank you so much for your wonderful review. I am so happy that Aaron managed so well to tour these many sites in such a short and challenging itinerary - he was fantastic!!!
I hope that the memories he collected on this trip will stay with him for a long time. I am looking forward to assisting you Aaron again next year. 🙂 Arrivederci!
Rome, Florence, and Amalfi coast
Italy
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May 8 - May 18, 2023
The Boutique Hotel Galatea was fantastic! Everyone greeted us warmly and the accommodations were comfortable. Our waiter at the complimentary breakfast was most helpful with providing restaurant recommendations for the Florence segment of our trip. Veronik with the Vatican tour and Martina from the Travestere Food Tour were excellent guides and Michela from Michela Home Restaurant gave us the most memorable experience.
The highlight of Florence was most definitely the Tuscany Vespa Tour and... read more
Seamless tour of Italy!
Italy
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May 13 - May 21, 2023
Our trip to Italy was booked on Kimkim through Ina, who ensured that my requests were taken care of as they arised during the planning process. For the actual trip, everything was seamless - the drivers, tours, and hotel accommodations. I especially recommend checking out the Amalfi coast and Pompeii! You won’t regret the nurturing assistance of Kimkim’s booking agents. read more
Dear, Lindsay!
Thank you so much for your 5-star rating. I'm so glad you were happy with the room choices given the last-minute changes and the limited options available for the whole group to comfortably stay in one place. The Amalfi Coast is indeed a special destination and I'm pleased you felt, it was the highlight of your summer holidays, despite the cancelled tour to Capri. Maybe that's a great opportunity for another visit to Italy in the future. Haha. Greetings to everyone in the group!
Take care!
Ina
Andrea from KimKim was better than five stars!
Italy
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May 9 - May 19, 2023
Rome: 1. Our private walking tour guide was extremely knowledgeable, attentive and very flexible to our wishes. She spent extra time with us and guided us back to our hotel so we wouldn't get lost. 2. Our Colosseum and Forum Liv Tours guide was also knowledgeable, attentive and funny! The most memorable point of interest was St. Peter's Basilica. The Navona Colors hotel has a great location, wonderful staff and well appointed rooms.
Bologna: Our food tour guide was sweet and, as a... read more
Hi Kerry thank you very much for your feedback.
All this is very useful to keep our service at a high level and imporve it.
I will be glad to assist you in the future.
Best.
Andrea
Everybody involved in this trip were excellen...
Italy
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May 7 - May 19, 2023
Everybody involved in this trip were excellent.
Hi Ken, thank you for feedback!
It was a pleasure helping you planning your trip to Italy. Don't hesitate to reach out to us if you plan to visit my country again :)
Best regards,
Maria Grazia
Thank you KimKim!
Italy
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May 11 - May 20, 2023
The KimKim Team was great to work with in planning our Athens/Rome/Florence vacation - our family of 4 was me and my husband and our 20 and 23 year old children. They booked some wonderful tours with experienced guides and all the hotels were centrally located so we walked to almost everything. It gave us great comfort knowing we could reach out to the KimKim team during our visit but everything went so smoothly we had no issues. We highly recommend this company for planning trips. Thank you!
Ciao Elizabeth, first of all I want to thank you for taking the time to leave a review about your travel experience using our services. We're very happy to know that you and your family enjoyed traveling with us us to Europe visiting two beautiful countries!
We truly appreciate your kind words and hope to help you planning your future trips to Italy or Greece :)
Best regards,
Maria Grazia
We had a great experience working with Maria....
Italy
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May 11 - May 22, 2023
We had a great experience working with Maria. Our trip was amazing!! This was our first time overseas and Maria and her team made the trip easy and seamless. They scheduled all our private transfers, train tickets, hotels and tours. We added some additional private transfers while in Italy and had no problem getting in touch with their local contact. I'd highly recommend Maria and will use KimKim again for any other trips we take. read more
Dear Catherine, thank you so much for this wonderful review! It has been great planning your trip to Italy and we're very happy to know that everything went smooth and you had a lot of fun while visiting Italy with our local guides.
If you ever decide to come to Italy again and need some help, we'll be glad to help you planning your second trip to our beautiful country :)
I wish you all the best,
Maria Grazia
Our experience with Maria and her team was great!!
Italy
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May 11 - May 22, 2023
Our experience with Maria and her team was great! It was our first trip to Europe and not sure what to expect. Maria took care of every detail of our trip so that we could relax and explore Italy.
We were able to ask questions at any time while we on our trip & the response time was quick from Maria and Jessica.
We would highly recommend using Maria to help plan your trip to Italy!
Dear Ann, thank you for leaving such a wonderful review! It was great working with all of you and planning your trip to my Bel Paese, and it's even better to know that you enjoyed your days here. I hope you'll come back soon to explore more :)
Best regards,
Maria Grazia
Travel with KimKim is real people and human interaction in the planning process
Italy
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May 11 - May 18, 2023
This Italy trip was fantastic. We travel and speak directly with Valentina, Jessica, and Barbara as Italy experts to make this trip go smoothly and exciting. Our private's guides, Manuela in Florence, Sara in Venice, and Selenia in Rome, were outstanding. They are competitive and knowledgeable.
Siena was a surprise because we didn't know that we would like it so much. In "la Bellissima Florencia," we have a great time taking Tuscan cooking classes with our chef Tomasso and his incredible... read more
Italy - Florence, Rome and the Amalfi Coast - Fabio did a great job!
Italy
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May 11 - May 19, 2023
Fabio was an excellent guide both during the planning process and while we were on our trip.
Our group of four wanted to visit Florence and the Amalfi Coast and Fabio did a great job reserving our hotels, arranging transportation and securing tickets for tours in Rome and in Florence.
Our hotels in Rome, Sorrento and Florence were first-rate! The locations were perfect, the rooms were excellent and the perks (complimentary breakfast and evening wine/snacks) were unbelievable!
Our... read more
Hello Kevin,
Thank you so much for taking the time to write this beautiful review. I am so happy that despite the initial stress of the flight cancelation, the vacation went great overall. I am looking forward to assisting you, Carol, Karen, and Henry again on your next trip to amazing Italy! 🙂
All the best, and arrivederci!
Fabio
Ken and Diane Hood 5/4-5/19/2023
Italy
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May 5 - May 19, 2023
The trip was wonderful. Rome was crowded and crazy, I’d been there before, but a magnificent city with unmatched history and energy. The colosseum tour with Marta was excellent, with a chance to see the underground that wasn’t available last time I was there. The architecture and engineering that took place 2000 years ago is mind boggling. The hotel was good, full of travelers. Transportation to and from the airport was perfect, both drivers arriving early.
The driver, Fabio, who took us... read more
Dear Ken and Diane, thank you so much for this accurate review!
We're so happy to read that you enjoyed our beautiful country :) It's been a pleasure helping you planning your trip. We look forward to helping you explore other parts of Italy in the future!
I wish you both all the best.
Ciao from Southern Italy,
Maria Grazia
Fantastic experience from start to finish. Th...
Italy
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May 13 - May 20, 2023
Fantastic experience from start to finish. The experiences chosen were a good variety and things I may have not discovered on my own. Our entire group loved the trip. Eleni was great to work with, very knowledgeable and responsive. It was also nice having a contact while we were away to answer our questions. I'll never travel without kimkim again! read more
Kim Kim delivers on all fronts. Do not hesitate
Italy
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May 7 - May 20, 2023
Every detail was thought through. Our guides, driver, tours, and hotels were exactly what we hoped for. Every tour guide had a Ph.D. level understanding level of the art, history, and the people that made it. Our whole experience was astonishing and far beyond our expectations.
Valeria organized and knew exactly what we wanted and every aspect of our trip was seamless. This left us able to enjoy every minute of the beauty, food, and people of Italy. This was the family vacation I... read more
Hi Mari,
I am so happy you loved so much your family trip.
This is the aim of my job... let the families experience their dream vacation!
Glad I could work with you,
please, don't hesitate to contact me again if you would like to come back to Italy!
Excellent experience facilitate by an Amazing Specialist, Fabio
Italy
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Mar 31 - Apr 8, 2023
Fabio was an excellent resource throughout the entire trip and planning process. We told him some highlights and he helped us achieve the experience we wanted for our family. He took everyone in our 5 person party into account and made sure there were activities for kids (ages 14 and 11) and my mother. From the planning process throughout the entire vacation not only was he available and responsive all hours of the day and night, he would proactively remind us about important tour times... read more
Buongiorno Robert,
Thank you so much for taking the time to write this wonderful review and for the kind words. It was a real pleasure to support you and your family throughout the whole trip! I wish you all the best, and I am looking forward to assisting you again! :)
Arrivederci,
Fabio
Alessia was awesome. So very helpful, persona...
Italy
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May 1 - May 16, 2023
Alessia was awesome. So very helpful, personable, and available. She reviewed our itinerary every evening. She and the guides for our tours (in Venice and Florence) were greatly appreciated. The LivTours were also well done
read more
Hi Mark,
on behalf of Alessia and all the teams, I deeply thank you for your kind words.
Please, don't hesitate to contact me if you would like to come back to Italy one day.
Thanks Valeria
We were very happy with the service before, this time was different.
Italy
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May 4 - May 12, 2023
We used your service because we were very satisfied last time. everything ticked and the whole experience was great.
This time the experience was very different.
The service was less available, less informative, less proactive. And was replaced in the middle of the planning by another representative whose felt inexperienced and unprofessional, she received our questions in a completely incorrect way and even considered canceling (!) the entire planning.
My husband used the service to save... read more
Dear Moriah,
I am Eleni, head of kimkim's local Italy Travel Design team and I feel compelled to reply to your feedback on behalf of Stephania and the whole team.
First of all, I feel sorry that the trip planning process did not meet your expectations, especially in comparison to your previous kimkim trip to Costa Rica. I understand that -as Italy travel specialists- we might not have been in a position to explain the differences in terms of characteristics/requirements/budget etc between... read more
Alberto was so professional, responsive, and ...
Italy
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Apr 26 - May 11, 2023
Alberto was so professional, responsive, and listened to our interests regarding our visit to Italy. Things were planned to perfection, and when little things occurred that were out of his control, he immediately helped to resolve the situation(s).